close is a site owned by Carlo Shop Srls.
Transactions and orders on this site take place between the Customer and the aforementioned Company of A. O. Popescu.

We guarantee that every shipment and every complaint will be treated according to the legislation in force in Italy of the Consumer Code.

Each order must be accompanied by a real telephone and email contact.
For all orders in order to process them, the Customer must provide a real telephone number where to be contacted and a real email address. Otherwise reserves the right to send the order to the Customer. The right of withdrawal and reimbursement in the manner and within the terms described below remains unat prejudiced.
That is, within 30 days the refund will be made and the order will be considered as not made without any right to claim from the Customer nor responsibility on the part of and its property arlo shop Srls.


The right of withdrawal is exercised by sending within fourteen (14) days a written communication to our Company by registered letter with acknowledgment of receipt. It is possible to send the communication, within the same term, also by e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours.

In the registered letter it is sufficient to enter your data, those relating to the order and the purchase made, communicating the intention to withdraw from the contract.

The amount paid will be returned by the same payment method within 30 days.

The Customer can exercise the right of withdrawal only by proceeding with the direct and immediate return of the goods or not accepting it by the courier.

The Customer will be released and will be entitled to the return of the amount paid, net of delivery and return costs (always borne by the Customer), only from the moment in which the seller, checked the goods and certified the integrity and perfect correspondence to what has been sold, confirms everything.

The refund is made free of charge within thirty days from the date of communication by the Customer of the intention to make use of the right of withdrawal in the manner indicated above.

The sums are refunded within the terms if they are actually returned, shipped or re-credited with currency not later than the expiry of the previously indicated term.

Time limits for exercising the right

The right of withdrawal can be exercised from the moment of conclusion of the contract up to fourteen days after receipt of the goods (Art. 65 of the Consumer Code).

Customer's obligations

If the goods have been delivered, the consumer is obliged to return them or make them available to the seller no later than the following 10 working days from the date of receipt of the goods.

For the purpose of expiring the term, the goods are considered returned when they are delivered to the accepting post office or to the shipper.

If there has been delivery of the goods, the integrity of the goods to be returned and its original packaging is an essential condition for exercising the right of withdrawal.

The shipping costs for the return of the goods remain in any case borne by those who exercise the right of withdrawal (Customer).

For any dispute or legal question the competent court is that of Rome.


Data protection: reserves the right to keep the data of each order as well as the Customer's contact details for the sole purpose of using them for the purpose of the correct execution of the order (also through the transmission to the commercial partners involved in the management of the payment, in the execution of the order and / or in the shipment of the article), of any complaints regarding the guarantee of the article and / or recommendations or instructions to the Customer related to the article.

The storage and processing of data will take place in accordance with the content of the information regarding the protection and use of personal data by ("Privacy Policy").

Notwithstanding the foregoing, any use of the Customer's personal data will be subject to the provisions contained in the aforementioned privacy policy.